Returns and Refunds
Food safety and product condition affect whether tea can be returned.
Contact us first
Email info@spiritechotea.com with the order number and reason before returning anything. Do not mail a return until instructions are provided.
Tea products
For food-safety reasons, we do not accept returns or exchanges for non-defective tea. Incorrect, damaged, or defective products are eligible for review when reported promptly with useful details or photographs.
Resolution and cost
When a return is required for an approved incorrect, damaged, or defective product, Spirit Echo Tea provides the return instructions and covers the approved return cost. We may replace the item or issue an approved refund through the original payment method. Bank processing time may continue after a refund is issued.
Exchanges
We do not offer product exchanges. Please contact us so an eligible problem can be resolved with a replacement or refund.
Last updated 2026-08-24.